Practice & Orientation
Designing a Portal Task Completely
User task
Start with a specific concern, such as the provision of a document. Describe the expected completion from the user's point of view.
Systems involved
Clarify which system is responsible for the status and data. Roles and authorizations must fit the entire process.
Queries and errors
Show in an understandable way what information is missing and what happens next. Even in the event of technical interruptions, the processing status must remain traceable.
This is how we proceed
We work in three verifiable steps and coordinate the result, responsibility and next decision point in advance.
- Prioritize user journeys, roles, service cases, and media disruptions from the customer's perspective
- Connect identity, self-service, documents, and inventory systems into end-to-end operations
- Check usability, security, and operability with real scenarios and iteratively improve them